Support

Email admin@tracewellpos.com with your store’s name. We usually reply within one business day.

Common questions

We forgot the store password.

The store owner emails us from the email address we have on file, and we set a new one. Every counter at the store then signs in again with it.

How do we add another iPad?

Install Tracewell POS on it and sign in with the store’s username and password. It becomes the store’s next counter, with the same live numbers as the others.

The app says it can’t reach the server.

Tracewell needs an internet connection at the store. Check the store’s Wi-Fi, or connect the iPad to a phone’s hotspot for now. Then tap Retry: nothing is saved twice.

How do we change the card, see invoices or cancel?

Use the billing page link we send you, or email us. Canceling takes effect at the end of the month you’ve paid for.

Can we get our records out?

Yes. On the Reports screen, export any date range as CSV or PDF. For a full copy of your store’s data, email us.

A player wants to see or delete their information.

Email us with the player’s name and phone number. Our privacy policy explains what we keep and why.